Standard Cleaning Services

Depending on your specific needs and requirements for your home, vacation home, or vacation rental, we can always customize the list for you. If you are a new client, we require an in-person walk-through during your first service to go over the list and your areas of focus.

Also, please see our FAQ to learn about our policies.

Services Not Included

• Look after or handle children or pets (including preventing them from escaping)*

• Handle dead animals, feces, toxic chemicals, biohazardous materials, or blood

• Getting groceries, driving clients around, or preparing food

• Plumbing, electrical, locksmith, or other repair or maintenance services

• Anything that is not within reach (our cleaners cannot go over two steps on the step ladder)

• Laundry

• Shampooing carpet (we can refer you to local carpet cleaning companies if you'd like)

• Exterior window washing (we can refer you to our exclusive window cleaning company if you'd like)

• Grout cleaning is not a service we provide

• Stain removal is not a service we provide

• Wall washing is not a service we provide

• Organizing paper, loose items, decorative items, clothes, or furniture is not a service we provide

• Odor removal is not a service we provide. There are other companies that specifically provide this service

• Polishing or waxing wood, metal, or any types of surfaces

• Removal of anything, big or small, that is part of a furniture, fixture, walls, floors, building materials, or items. If it’s easy to do, we recommend that you do it prior to the cleaning crew’s arrival; if it’s not easy to do, we recommend that you find a professional; otherwise, if you require removal (of anything) as part of the cleaning service, we recommend that you book service with a different cleaning company.

*We always close the door behind us when entering or leaving homes. However, we cannot guarantee to prevent pets from escaping, especially larger ones. For your pets' safety, please consider keeping them leashed or in a secure area. Likewise, because our crews are focused on cleaning, they will not be able to look out for children.

Common Requests

Beds (strip and/or make)
Fresh bedding must be left out and placed on the beds. Instructions must be provided regarding where to leave the used linens.

Blinds or Shutters (dust, wipe, or wash)
To have your blinds dusted, wiped, or washed, please ask for this add-on. The best practice for cleaning and maintaining blinds is to have them dusted every two weeks to prevent dust buildup. 

Inside Window and Glass Doors
If a window or glass door is bigger than normal or average, we will count the window or glass door as multiple windows or glass doors.

Something else?
If there is anything else you need but don't see it above or in our list of services, please ask us!

NOTE:

• Areas of focus must have standard accessibility. Our cleaning crews are not movers and will not be able to move heavy furniture such as sofas, fridges, dining tables, cabinets, etc.

• At this time, any cleaning service related to a move-in or move-out requires that the client or an authorized representative of the client be present on the premise to walkthrough the property with the cleaning at the start of the service and at the end of the service before the cleaning crew leaves.

Ready to give us a try?

Please don't forget to visit our FAQ section for more information. After going through our FAQs, if you think we are a good fit for your cleaning needs, please give us a call or send us an email!

When it comes to cleaning, we know what we are good at. Our goal is not to take every cleaning request that comes our way and try to be a hero when we know another cleaning company could do a better job. We strive to earn our clients’ trust in our abilities to reliably deliver perfectly every time.

Also, please see our FAQ to learn more about our policies.