Our Guarantee

Peace of mind with every clean
We want you to be thrilled with every service. But, life is unpredictable. Our cleaners are human. Sometimes things can get missed or not go as expected. If that happens, you have our promise that we will work to make it right.
Please review this page to understand the conditions under which a job qualifies for our satisfaction guarantee.
For New Clients
  • Client’s participation in initial and final walkthroughs is mandatory.
  • Concerns regarding the service, loss, or damage must be raised during the final walkthrough for immediate resolution.
  • The crew will stay until client signs off; requesting their early departure waives the satisfaction guarantee.
For Existing Clients
  • Claims regarding service quality, loss, or damage must be reported within 24 hours of service completion.
For New and Existing Clients
  1. The guarantee does not cover areas outside the original scope of service or what happens after the service is completed.
  2. We reserve the right to refuse guarantees if deemed necessary due to safety concerns.
  3. The guarantee is void if the property condition at the time of service prevents proper cleaning.
  4. Client must allow a reasonable opportunity for the cleaning crew to rectify any reported issues.
  5. Client is responsible for securing valuables and sensitive items prior to service; the guarantee does not cover loss or damage.
  6. All claims for loss or damage must be accompanied by photographic evidence.
We did not survive the last 44 years in business by being irresponsible. You can rest assured that if we made a mistake, we will own it and rectify it to your satisfaction. If you have any questions, we are happy to answer them.