Frequently Asked Questions
How do you charge? Do you have any minimums?
We charge $43 per person per hour, with a minimum of 3 person hours of cleaning ($129). This means, if we sent a crew of 3 cleaners for 3 person hours of cleaning, and they arrived at 9 AM, for example, they'd finish by 10 AM. Here are some examples for your reference:
3 person hours with a three-person crew is 60 minutes (or 1 hour) at the property (this is our minimum)
4 person hours with a three-person crew is 80 minutes (or 1 hour and 20 minutes) at the property
5 person hours with a three-person crew is 100 minutes (or 1 hour and 40 minutes) at the property
Your crew was here for just 1 hour, but you charged me for 3 hours. Can you explain that?
We charge $43 per person per hour. So, if we sent a crew of three cleaners to your home and they were there for an hour together, that means they collectively spent 3 person hours. That's why you were charged for 3 person hours.
What if I don't need 3 hours of cleaning?
Unfortunately, we have a three-hour minimum. If the crew finishes early, they can help with anything else that needs to be cleaned.
Do you have any cancellation policy? If so, how does it work?
Yes, we do. And, it applies to residential, vacation home, and vacation rental customers. We understand that vacation rental customers sometimes have to accommodate their guests such as late checkouts or cancellations. Unfortunately, our cancellation policy applies to all customers. A cancellation is considered late is the request is submitted via email, voicemail, text, or call within 48 hours from the estimated time of arrival. Our standard late cancellation fee is 50% of estimated charge for the visit. So, if you scheduled for a 3 hour job, your late cancellation fee would be $64.50; or, if you scheduled for a 4 to 5 hour job, your cancellation fee would be $86 (we take the lower end of the estimate).
Is there anything you do not do?
Hauling trash (we will take out small items and the trash in your bins, but we do not provide trash hauling service)
Handle dead animals, feces, toxic chemicals, or blood
Getting groceries, driving clients around, or prepare food
Plumbing, electrical, locksmith, or other repair or maintenance services
Anything that is not within reach (our cleaners cannot go over two steps on the step ladder)
Launder or fold personal laundry such as shirts, pants, underwear, etc.
Shampooing carpet (we can refer you to our recommended carpet cleaning companies)
Exterior window washing (we can refer you to our exclusive window cleaning company)
Do you have Workers Compensation insurance?
Absolutely! We also do not hire contractors, part-timer workers, or day laborers. Our employees are full-time, eligible to work, and fully insured.
Are your cleaners experienced?
Yes. Many of our cleaners have been with the company for more than 15 years. Newer employees are trained and always accompanied by more experienced cleaners. Ultimately, it isn't experience that differentiates the great from the average; it's attitude, character, and work ethic. That's why we have a rigorous screening process, as well as semi-annual and annual performance reviews.
Do you bring your own equipment and supplies? What if I want you to use my own?
Dynamic provides its own vans, equipment, and supplies. We stock both environmentally friendly products, and heavy duty products for customers who need them. If you prefer that we use your vacuum, cleaning cloths, or solutions, just let us know.
Where do you serve?
We focus on serving clients in Santa Cruz, Capitola, Soquel, Aptos, La Selva Beach, and Watsonville. Depending on where you are located in one of these areas, we may not be able to serve you if the distance traveled is too much for the crew. Please call and inquire for further information.
What happens if your crew broke something?
If we broke something in your home, either we or our insurance company will have it fixed or replaced.
What if I think your crew stole something from my home?
We work with GoodHire to background check everyone who applies for a job at Dynamic. A candidate is only considered once he or she successfully passes three reference checks and has demonstrated solid and consistent employment history in his or her prior positions. Many of our employees have also been with the company for more than 15 years. If you think one of our crew members stole something, we strongly recommend that you file a report with the police first. Dynamic will fully cooperate and work with you and law enforcement to pursue all and every legal action.
Why do you send a crew? Can't you just send one person?
Crews of three well-trained cleaners working together has been the most efficient model for us. In this format, each cleaner can assume a specific role in their routine, focusing on specific aspects of the house. We have found focus and repetition lead to better outcomes. Most importantly, working in a crew is also safer for our cleaners. We no longer offer one-person cleaning service to new customers.
What can I expect when your crew arrives? How do they clean?
When our crew arrives, the crew lead starts with a quick walk through the house as she cobwebs while the other two crew members start working in the bathrooms. Once the crew lead is finished with cobwebbing, she takes out the trash before focusing on the kitchen. You will see crew members using different colored cleaning cloths: bathroom=yellow; kitchen=white; other rooms=blue. We do this to avoid cross contamination.
What is deep clean?
A deep cleaning is when your place needs extra work. If you have not had your house professionally cleaned in the last two months, it is best to get a deep clean to make sure your home will be looking great.
Do you clean on weekends?
We do not. But, if you have a big project that requires more than 6 person hours of cleaning or more, please contact us.
What forms of payment do you take?
Credit card only. We no longer accept cash or check. If you wish to add tips to your service, please give them to the crew members directly and separately.
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If our FAQ still doesn't answer your question, please give us a call or send us an email.