Frequently Asked Questions
Are you an agency?
No. We are a company with 20 full-time employees on staff, and 0 contractors. We are also bonded and fully insured with workers compensation.
Is there anything you do not do?
- Hauling trash (we will take out small items and the trash in your bins, but we do not provide trash hauling service)
- Handle dead animals, feces, toxic chemicals, or blood
- Getting groceries, driving clients around, or prepare food
- Plumbing, electrical, locksmith, or other repair or maintenance services
- Anything that is not within reach (our cleaners cannot go over two steps on the step ladder)
- Launder or fold personal laundry such as shirts, pants, underwear, etc.
- Shampooing carpet (we can refer you to our recommended carpet cleaning companies)
- Exterior window washing (we can refer you to our exclusive window cleaning company)
How do you charge? Do you have any minimums?
We charge $41.50 per hour per person, with a minimum of 3 person hours of cleaning ($124.50). This means, if we sent a crew of 3 cleaners for 3 person hours of cleaning, and they arrived at 9 AM, for example, they'd finish by 10 AM. Here are some examples for your reference:
- 1 person hour with a three-person crew is 20 minutes at the property
- 2 person hours with a three-person crew is 40 minutes at the property
- 3 person hours with a three-person crew is 60 minutes at the property
Your crew was here for just 1 hour, but you charged me for 3 hours. Can you explain that?
We charge $41.50 per hour per person. So, if we sent a crew of three cleaners to your home and they were there for an hour together, that means they collectively spent 3 person hours. That's why you were charged for 3 person hours.
What if I don't need 3 hours of cleaning?
Unfortunately, we have a three-hour minimum. If the crew finishes early, they can help with anything else that needs to be cleaned.
Do you have any cancellation policy? If so, how does it work?
Yes, we do. And, it applies to residential, vacation home, and vacation rental customers. We understand that vacation rental customers sometimes have to accommodate their guests such as late checkouts or cancellations. Unfortunately, our cancellation policy applies to all customers.
- Jobs that are 4 hours or less: if you cancelled less than 24 hours before the appointment, $41.50 will be charged as late cancellation fee
- Jobs that are more than 4 hours: if you cancelled less than 24 hours before the appointment, half of the estimated cost of the scheduled will be charged as late cancellation fee
Where do you serve?
We focus on serving clients in Santa Cruz, Capitola, Soquel, Aptos, La Selva Beach, and Watsonville.
What happens if your crew broke something or stole something in my home?
We work with GoodHire to background check everyone who applies for a job at Dynamic. A candidate is only considered once he or she successfully passes three reference checks and has demonstrated solid and consistent employment history in his or her prior positions. Many of our employees have also been with the company for more than 15 years. We have never in our history had a problem with theft. If it should happen, we strongly recommend that you report to the police and file a report. Dynamic will fully cooperate and make time to help with the investigation. If we broke something in your home, either we or our insurance company will have it fixed or replaced.
Why do you send a crew? Can't you just send one person?
Crews of three well-trained cleaners working together has been the most efficient model for us. In this format, each cleaner can assume a specific role in their routine, focusing on specific aspects of the house. We have found focus and repetition lead to better outcomes. Most importantly, working in a crew is also safer for our cleaners. We no longer offer one-person cleaning service to new customers.
What can I expect when your crew arrives? How do they clean?
When our crew arrives, the crew lead starts with a quick walk through the house as she cobwebs while the other two crew members start working in the bathrooms. Once the crew lead is finished with cobwebbing, she takes out the trash before focusing on the kitchen. You will see crew members using different colored cleaning cloths: bathroom=yellow; kitchen=white; other rooms=blue. We do this to avoid cross contamination.
What is deep clean?
A deep cleaning is when your place needs extra work. If you have not had your house professionally cleaned in the last two months, it is best to get a deep clean to make sure your home will be looking great.
Do you clean on weekends?
We do not. But, if you have a big project that requires more than 6 person hours of cleaning, please contact us.
What forms of payment do you take?
Credit card only. We do not accept cash or check. If you wish to add tips to your service, please give them to the crew members directly and separately.
Do you have Workers Compensation insurance?
Absolutely! We also do not hire contractors, part-timer workers, or day laborers. Our employees are full-time, eligible to work, and fully insured.
Are your cleaners experienced?
Yes. Many of our cleaners have been with the company for more than 15 years. Newer employees are trained and always accompanied by more experienced cleaners. Ultimately, it isn't experience that differentiates the great from the average; it's attitude, character, and good old-fashioned hard work. That's why we have a rigorous screening process, as well as semi-annual and annual performance reviews.
Do you bring your own equipment and supplies? What if I want you to use my own?
Dynamic provides its own vans, equipment, and supplies. We stock both environmentally friendly products, and heavy duty products for customers who need them. If you prefer that we use your vacuum, cleaning cloths, or solutions, no problem.
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If our FAQ still doesn't answer your question, please give us a call or send us an email.